Privacy Policy

This policy explains how Fix My SERP handles information when you visit our website, use our hosted workspace, install our self-hosted software, or use the Fix My SERP Collector Chrome extension. Data handling depends on which service you use.

1. Who we are

Fix My SERP ("we", "us" or "our") operates fixmyserp.com and the Fix My SERP services described here. For privacy questions or requests, email hello@fixmyserp.com.

2. Website visits

You do not need an account to read our public website. Our hosting infrastructure keeps standard server logs, which may include your IP address, browser information, requested page, and the date and time of a request. We use these logs for security, troubleshooting and reliable operation. Logs rotate automatically.

If you contact us, we use the information you provide to respond to your enquiry and handle your request.

3. Advertising and cookies

Our guide pages may display advertising, including ads provided by Google AdSense. The advertising practices in this section apply to our website. We do not use extension captures or hosted workspace SEO data for advertising.

• Third-party vendors, including Google, use cookies to serve ads based on your previous visits to this website or other websites.
• Google's advertising cookies allow Google and its partners to personalise ads using visits to this and other sites.
• You can manage personalised Google ads at Google My Ad Center.
• You can manage participating third-party advertising choices at Digital Advertising Alliance choices or Your Online Choices.
• You can also manage or delete cookies through your browser settings. Restricting cookies may affect some website features.

For more information, see how Google uses information from sites and apps that use its services and Google's Privacy Policy. Advertising providers process information under their own privacy policies.

For visitors in the European Economic Area (EEA), the United Kingdom and Switzerland, we request consent before using advertising or measurement cookies that require consent. You can review or change your preferences using the privacy or cookie settings control provided by our consent message.

4. Website analytics

If enabled, we use Google Analytics 4 with advertising features disabled to understand how visitors use the website and which guides are useful. Analytics may process information such as pages viewed, interactions, device and browser details, approximate location and cookie identifiers. These reports help us improve the website.

Where required, analytics cookies are used only with your consent. You can also use the Google Analytics opt-out browser add-on.

5. Hosted Fix My SERP workspace

If you create an account at https://app.fixmyserp.com, we store your name, email address, a hashed password, and the SEO information you submit. This may include sites you scan, keywords you research, Search Console exports you upload, and search results you send through the extension.

We use this information to authenticate your account, provide your workspace and requested SEO features, and maintain the service. We do not sell your workspace data, use it to train AI models, or share it with advertisers.

You can request deletion of your account and its associated data by emailing hello@fixmyserp.com.

6. Self-hosted software

When you install the self-hosted version on your own hosting, your workspace database is stored on your server and is controlled by you or your hosting administrator. The self-hosted software does not send your workspace database or telemetry to us.

Features you choose to use may communicate with external services needed for those features. Your hosting provider and any integrations you configure may process information under their own policies. Requests about data in a self-hosted workspace should be directed to its administrator.

7. Fix My SERP Collector Chrome extension

This section specifically covers the Fix My SERP Collector Chrome extension. The other relevant sections of this policy, including contact details, data retention and your rights, also apply.

7.1 What the extension does

The extension lets you capture information from a Google search results page and send it to your connected Fix My SERP workspace for SEO analysis. It also supports keyword research from your browser.

Page capture is initiated when you click the extension's capture control or the "Send to Fix My SERP" button. If you enable optional niche-radar checks, scheduled checks can run automatically without a separate click for each check. You can turn off that optional feature in the extension settings.

7.2 Information handled by the extension

• Search results content: the Google results page you choose to capture, including organic result titles, URLs and snippets, AI Overview content and cited sources, "People also ask" questions, related searches and similar results-page elements.
• Keyword queries: search terms you enter for keyword research.
• Connection details: your workspace address, site key or authentication token, and extension settings.
• Optional scheduled checks: the settings and research information needed to perform the niche-radar checks you enable.

Search terms and captured results may contain personal information. Capture or submit only information you want processed in your connected workspace.

7.3 Where information is sent

Captured search results and keyword research information are sent over HTTPS to the Fix My SERP workspace you connect. If you use our hosted workspace at https://app.fixmyserp.com, we receive and store that information to provide the service. If you connect a self-hosted workspace, its operator receives and controls that information.

For keyword suggestions, the extension sends search terms to Google's public suggestion service at suggestqueries.google.com. Google also receives the network information needed to process those requests, such as your IP address, and handles that information under its own privacy policy.

7.4 How extension data is used

Extension data is used to provide the SEO features you request, including search results analysis, keyword suggestions and optional scheduled checks. We do not sell or rent extension data, use it for personalised advertising, or share it with advertisers. We do not use it to train AI models.

The extension does not collect a general history of the websites you visit or monitor unrelated pages. Capturing a Google results page does involve handling the search activity and page content associated with that capture.

7.5 Browser storage and deletion

Your workspace connection details, authentication token and extension settings are stored using Chrome's extension storage (chrome.storage). Disconnecting removes the saved connection credentials. Uninstalling removes the extension's local browser storage.

Disconnecting or uninstalling the extension does not delete information already sent to your workspace. You can delete captured data using your workspace controls or contact us to request deletion from our hosted service. For a self-hosted workspace, contact its administrator.

7.6 Permissions and their purposes

• storage: save your connection details and extension settings.
• scripting: run the capture code on the Google results page you choose.
• tabs: identify the relevant search results tab for capture.
• notifications: display capture success or failure messages.
• alarms: schedule optional niche-radar checks you enable.
• Google search domain access: access supported Google results pages for the capture feature.
• Connected workspace access: send requested SEO information to your Fix My SERP workspace.
• suggestqueries.google.com access: request keyword suggestions.

7.7 Your extension choices

You can choose whether to capture a page, submit keywords, or enable optional scheduled checks. You can disable scheduled checks, disconnect your workspace, or uninstall the extension through Chrome's extension management page at chrome://extensions.

8. Service providers and disclosures

Providers that operate the hosting and infrastructure needed to deliver our website and hosted service may process information for those purposes. Google's advertising, analytics and suggestion services handle information as described above. A self-hosted workspace is subject to its operator's and hosting provider's practices.

We may disclose information where required by law. We do not sell personal information or provide hosted workspace or extension data to advertising partners.

9. Data retention and security

We retain hosted account and workspace information for as long as needed to provide your account and requested features, unless you delete it or request deletion sooner. Website logs rotate automatically. Contact correspondence is retained as needed to resolve your request. Any information that must be retained to meet a legal obligation is kept only for that purpose and for the required period.

We use hashed passwords for hosted accounts and HTTPS for extension data transfers. No method of transmission or storage is completely secure. Keep your workspace credentials and extension token private.

10. Children

Fix My SERP is a professional SEO tool and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can investigate and delete it where appropriate.

11. Your choices and rights

Depending on applicable law, you may have rights to access, correct, obtain a copy of, or delete your personal information, and to restrict or object to certain processing. Where processing depends on consent, you can withdraw that consent.

Send requests to hello@fixmyserp.com. We may need to verify your identity before acting. We aim to respond within 30 days and will comply with applicable response deadlines. For information held in a self-hosted workspace, contact its administrator.

12. Changes to this policy

We may update this policy when our services or data practices change. We will revise the "Last updated" date and communicate material changes through our website or extension, as appropriate.

5 October 2026: Consolidated the website, hosted workspace, self-hosted software and Chrome extension privacy information into one policy.

13. Contact

For questions about this policy or your personal information, contact Fix My SERP at hello@fixmyserp.com.