Refund & Cancellation Policy

1. 14-Day Right to Cancel & Refund

Under our policy and in accordance with consumer protection standards and Paddle's Buyer Terms, you are entitled to cancel your purchase and request a full refund within 14 calendar days from the date of payment for any reason, with no questions asked and no hidden conditions.

2. How to Request a Refund

To request a refund within your 14-day window, simply contact us using any of the following channels:

• Email Support: Send an email to contact@fixmyserp.com or hostgardpro@gmail.com.
• Direct Order Reply: Reply directly to your Paddle purchase receipt / confirmation email with your Order ID or Transaction Reference.
• Paddle Buyer Portal: You can also look up your receipt and request support directly through Paddle's buyer platform at paddle.net.

Once requested, eligible refunds are approved immediately and processed to your original payment method within 1 to 3 business days.

3. Subscription Cancellations

If you purchase a recurring subscription, you can cancel renewal at any time with no penalties. When you cancel, you retain full access until the end of your current prepaid billing cycle, and no further automatic charges will occur. If you cancel within the first 14 days of your initial subscription, you are entitled to a full 100% refund upon request.

4. Merchant of Record

Our order process and global digital transactions are conducted by our Merchant of Record, Paddle.com. Paddle is responsible for secure checkout handling, tax compliance, and customer billing support in accordance with international e-commerce regulations.

5. Support & Inquiries

If you have any questions regarding your package activation, account entitlement, or refund request, our support team is available to assist you:

• Main Website: https://fixmyserp.com
• Global Checkout Portal: https://fixmyserp.com/globalpayments/
• Primary Support Email: hostgardpro@gmail.com